To provide an information management solution to a medical insurance company with an excellent customer focused approach and great market understanding.
- Create a solution and service that can achieve cost-savings and improve operational productivity.
- Improve internal business processes by getting rid of manual and legacy systems.
- Organize documents and information, in order to allow client to focus on spending more time with the customer, increasing revenue.
- Implementing a customized Enterprise Content Management System that automates administrative work, including policy administrations, claims, and new customer applications.
- Aligning parallel processes, implementing an online system that offers secure accessibility.
- Meeting seasonal needs with a flexibility of service.
KODAK Services for Business was able to drastically change the claim and new customer application timeline from 2-3 weeks to 3-4 days. Customer loyalty is stronger than ever and more business has developed with higher customer satisfaction. Internal employees can now retrieve relevant data immediately. Staff morale and productivity has increased, resolving the fluctuating volumes of administrative work via automation.