Kodak Center Venue Information

ACCESSIBLITY

The Kodak Center is a fully accessible facility. For the convenience of our patrons who use wheelchairs, all entrances into Kodak Center are wheelchair accessible, and wheelchair accessible restrooms and seats are available. Companion seats are also available for each reserved seat. All seats for guests with limited mobility have been selected to allow convenient entry and exit, as well as for accessibility to restrooms and concession stands.

To arrange seating and other accommodations (e.g. interpreters) for people with disabilities, please contact Kodak Center at 585-254-0181.

Parking for people with disabilities is available in all surface lots. Please refer to the Parking Map.

ASSISTED LISTENING DEVICES

The theater is equipped with an FM hearing system to assist the hearing impaired. These units are available free of charge for most events. Please approach the sound booth at the rear of the main floor to request a device at least 15 minutes before the event begins. To prepare for the performance, the sound booth will not be able to provide this equipment during the 15 minutes leading up to the start of the performance. The receiving devices are provided at no charge to the client or the patron; however, a driver’s license or some other form of photo identification is required as a deposit.

To arrange seating and other accommodations (e.g. interpreters) for people with disabilities, please contact Kodak Center at 585-254-0181.

ATM

ATMs are available in the Kodak Center lobby and cafeteria.

BOOKINGS AND RENTALS

Lori Faul
Lead Event Administrator & Tenant Liaison
Kodak Center / Eastman Kodak Company
lori.faul@kodak.com
(585) 588-3530

BOX OFFICE

The Ticketmaster Box Office on site at Kodak Center is open Monday through Friday, 10:00 a.m. until 3:00 p.m. For events on weekdays, the Box Office will remain open through the end of intermission. For events on weekends, the Box Office is open two (2) hours before show time and through the end of intermission. You may pick up Will Call tickets and sometimes purchase tickets for future Kodak Center events during this time. Please be sure to park in the lot across the street from Kodak Center if the short-term parking loop next to the building is full. Parking is free on non-event days.

Please note that not all events can be purchased in person at Kodak Center. Please refer to the specific event listing on the Kodak Center Shows page for Box Office and ticketing information as it varies per event.

CAMERA AND PHONE POLICY

The camera and phone policy varies from show to show. Typically, flash photography and video/audio recorders are prohibited. If cameras are permitted, they are usually limited to 35mm disposable or digital cameras. Only credentialed media are permitted to bring in additional equipment and access approved areas, such as the pit and stage. As a courtesy to the artist(s) and your fellow patrons, Kodak Center asks that you turn off or silence all noise-making electronics, text-messaging devices and cell phones during the performance.

For media inquiries, please contact Christine DeNering at 585-254-0157.

CHILDREN

We welcome children old enough to enjoy our events. The child ticket policy varies per event, but generally tickets must be purchased for any child age 2 years and older attending a performance, and children must be seated with a parent or guardian. Children under 2 years of age are free. Please refer to the specific event listing on the Kodak Center Shows page for age/maturity and ticketing requirements as it varies per event.

CONCESSIONS FOR THEATER EVENTS

There is an assortment of food and beverages available for purchase in convenient locations for our guests' enjoyment. All concession stands are wheelchair accessible. You are permitted to bring purchased concessions with you into the theater. Outside food/drink are not allowed in Kodak Center.

DIRECTIONS

Kodak Center
200 W. Ridge Rd.
Rochester, NY 14615

Directions to Kodak Center at 200 West Ridge Rd. Rochester, NY

From the North
390 South
Take exit 24 for NY-104/Ridge Rd.
Turn left onto NY-104 E/W Ridge Rd.
Kodak Center is 2.3 miles ahead on the left
Turn right on Primrose St. to enter parking lot

From the South
390 North
Take exit 15 to merge onto I-590 N toward Downtown/Rochester
Take exit 10A to merge onto NY-104W
Kodak Center is 4.7 miles ahead on the right
Turn left on Primrose St. to enter parking lot

From the East
NYS Thruway to exit 45 (Victor)
Take 490 WEST to exit 21 for NY-590N
Take exit 10A to merge onto NY-104W
Kodak Center is 4.7 miles ahead on the right
Turn left on Primrose St. to enter parking lot

From the West
NYS Thruway to exit 47 (LeRoy)
Take 490 EAST and merge onto NY-390 N toward Greece
Take exit 24A to merge onto NY-104 E/W Ridge Rd
Kodak Center is 2.3 miles ahead on the left
Turn right on Primrose St. to enter parking lot

DOORS

Opening times vary according to the nature of the event and preference of the host organization/promoter/artist. Kodak Center generally opens doors one (1) hour prior to showtime. Please plan on arriving at least 30 minutes prior to the performance. Traffic in and around Kodak Center can be congested on event days, so you’ll want to allow yourself plenty of time to get here, find parking, use the restroom and purchase concessions before the event begins. Ushers will direct you to your seat and are happy to answer any questions you may have about the theater’s amenities.

DRINKING FOUNTAINS

Drinking fountains are located in the main lobby and 2nd and 3rd floor concourses and are wheelchair accessible.

DUPLICATE SEAT POLICY

Kodak Center is not responsible for lost or stolen tickets. If tickets are lost or stolen, please contact Kodak Center at 585-254-0181.

Ticketmaster is the authorized ticketing agent for most events at Kodak Center, unless otherwise specified. If you purchase tickets from an unauthorized agent in the secondary market, you risk purchasing counterfeit or invalid tickets.

ELEVATORS

Elevators are located in the main lobby and stop at all levels of the venue. All elevators are accessible to guests using wheelchairs, and each elevator is equipped with Braille signs. You may also take the escalators or stairs located directly behind the elevators.

EMERGENCY EXITS

Emergency exits are located throughout Kodak Center and are clearly marked in red. Venue representatives have been instructed and trained to assist you in evacuating the premises. In case of emergencies, please follow instructions given by the staff.

ESCALATOR

Reversible escalators are located in the main lobby and 2nd floor concourse and will take you to the 2nd floor and 3rd floor concourses for easy access to seating. At the conclusion of each event, the escalators will take you down to the main lobby to exit the venue. You may also take the elevators or stairs located to the right of the escalators.

EVENT INFORMATION

For information regarding upcoming events at Kodak Center, visit the Kodak Center Shows page or call Kodak Center at (585) 254-0181 to be directed to the appropriate host organization. Please continue to check our website as it is updated as soon as any information is confirmed. Ticketing information and policies vary per event.

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FIRST AID

If you require first aid, please notify any venue staff member who will radio the on-call EMT. An automated external defibrillator (AED) is located at the security desk in the main lobby.

HOUSE RULES

The following rules exist to support a safe, comfortable and enjoyable experience for all:

INCLEMENT WEATHER POLICY

There may be instances when inclement weather affects events. Tickets will not be refunded for any event held as scheduled. In the rare event of a cancellation or postponement, Kodak Center will announce policies and procedures at that time.

LOST AND FOUND

If you have lost or left something behind at Kodak Center, please contact the Security Control Center at (585) 722-2121, Monday through Friday, 6 a.m. – 6 p.m.

MARKETING AND SPONSORSHIPS

Christine DeNering
Marketing Manager
Kodak Center / SMG
christine.denering@smg.kodakcenter.com
(585) 254-0157

NEARBY BARS AND RESTAURANTS

Barnard Crossing Bar & Grill
2435 Dewey Ave, Rochester, NY 14615
(585) 621-1720

Peppermill Restaurant
1776 Dewey Ave, Rochester, NY 14615
(585) 621-4527

McGinnity’s Restaurant
534 W Ridge Rd, Rochester, NY 14615
(585) 663-5810

Bathtub Billy’s Restaurant & Sports Bar
630 W Ridge Rd # 10, Rochester, NY 14615
(585) 865-6510

MacGregor’s Grill and Tap Room
300 Center Pl Dr, Rochester, NY 14615
(585) 441-9233

The Distillery Restaurant Greece
300 Paddy Creek Cir, Greece, NY 14615
(585) 621-1620

Ridge Pub
203 East Ridge Road, Rochester, NY 14621
(585) 342-8984

Rookies Sports Bar & Grill of Irondequoit
716 East Ridge Road, Rochester, NY 14621
(585) 544-7665

Thirsty Frog
511 East Ridge Road, Rochester, NY 14621
(585) 730-5285

Sal's Birdland Restaurant
309 East Ridge Road, Rochester, NY 14621
(585) 544-4171

Monte Alban
845 East Ridge Road, Rochester, NY 14621
(585) 697-0615

The Pasta Villa
1313 East Ridge Road, Rochester, NY 14621
(585) 266-2676

NEARBY HOTELS

Rochester Airport Marriott
1890 W Ridge Rd, Rochester, NY 14615
(585) 225-6880

Fairfield Inn & Suites by Marriott Rochester West/Greece
400 Paddy Creek Cir, Rochester, NY 14615
(585) 621-6050

Hampton Inn Rochester-Greece
500 Center Pl Dr, Rochester, NY 14615
(585) 663-6070

Homewood Suites by Hilton Rochester/Greece, NY
400 Center Pl Dr, Rochester, NY 14615
(585) 865-8534

Holiday Inn Express Rochester – Greece
1635 W Ridge Rd, Rochester, NY 14615
(585) 663-8400

Comfort Inn Rochester – Greece
1501 W Ridge Rd, Rochester, NY 14615
(585) 621-5700

Hampton Inn Rochester-Irondequoit
1323 East Ridge Road, Rochester, NY 14621
(585) 339-3500

Holiday Inn Express Rochester NE – Irondequoit
2200 Goodman St N, Rochester, NY 14609
(585) 342-0430

PARKING

Ample parking is conveniently located across the street from Kodak Center in the lots shown in the Parking Map. The entrance to the lots is located on W. Ridge Rd. and Primrose St.

Parking for people with disabilities is available in both lots across the street as well as the lot adjacent to the building (limited availability), accessible via the entrance on W. Ridge Rd. and Palm St.

There may be a $5-10 charge for general parking.

PARKING MAP

Kodak Center Parking Map

PAYMENT TYPES

The Ticketmaster Box Office on site at Kodak Center accepts cash and all major credit/debit cards.

PRIVACY POLICY

Your name is added to our email list when you book tickets, request information, enter a contest or complete a survey. This enables you to receive communications from Kodak Center. We do not exchange customer information with other organizations. If you prefer not to be included, you may unsubscribe from the Kodak Center email list. Kodak respects your privacy. For more information, please visit www.kodak.com/go/privacy.

PUBLIC TRANSPORTATION

Kodak Center is conveniently located on RTS bus routes, just a short walk from the Lake & Ridge stop. Check route schedules at https://www.myrts.com/.

REFUND/EXCHANGE POLICY

All ticket sales are final. There are no refunds or exchanges on tickets purchased for events at Kodak Center.

RESTROOMS

Restrooms are located on all floors of Kodak Center and are clearly marked. On the main floor, women’s restrooms are located down the hall to the left of the reception desk and men’s restrooms are located down the hall just past the Box Office. On the 2nd floor, restrooms are located inside the Cafeteria. On the 3rd floor, restrooms are located down the hall adjacent to the theater. Restrooms are wheelchair accessible and have baby-changing tables. In addition, two (2) unisex and/or family restrooms are available across from the Section E balcony entrance.

SCALPERS

“Scalpers" and ticket brokers are not recognized ticketing agents of Kodak Center. If you purchase from a non-authorized person, you risk purchasing a lost or stolen ticket that is not valid for admittance into Kodak Center. Anyone who purchases tickets from a scalper or ticket broker does so at his or her own risk.

Ticketmaster is the authorized ticketing agent for most events at Kodak Center, unless otherwise specified. If you purchase tickets from an unauthorized agent in the secondary market, you risk purchasing counterfeit or invalid tickets.

SEATING CHART

Click image to view a PDF of the seating chart.

Kodak Theater Seating Chart

SECURITY

All persons and bags are subject to inspection upon entry to Kodak Center. You will not be permitted to enter with outside food/beverages, illegal drugs, weapons/firearms (real or imitation) or professional cameras/recording equipment. We thank you for your patience and understanding. The safety of our guests and staff is a top priority.

SERVICE ANIMALS

Service animals are welcomed at Kodak Center. Please notify your ticket administrator at the time of purchase so that you may reserve an aisle seat if available.

SMOKING POLICY

As per Monroe County and New York State Law, smoking is prohibited anywhere in Kodak Center. Violators are subject to possible ejection from the venue. A smoking area is available for all events near the parking lot adjacent to the building.

WILL CALL

If you would like to leave tickets for your guests, please contact Kodak Center at 585-254-0181.

To pick up tickets from Will Call on event days, please proceed directly to the Box Office prior to going through security check. Please bring a valid I.D. to claim your tickets.